CampSaver Return Policy — Page 1

CampSaver has created a simple and hassle-free Return and Exchange process with step-by-step guidelines for your convenience. To return an item, please follow these steps:

With a pre-paid return shipping label:

1. Fill out and submit the RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number. We are unable to accept a return without a completed RMA Request Form and RMA number.
2. Select one of the "pre-paid shipping label" options in the RMA Form. If returning the item for an exchange or store credit, you will have the option of a FREE pre-paid shipping label. If you would prefer to receive a full refund back on your original payment method (as opposed to returning for store credit or an exchange), you will still have the option to print a pre-paid label, and CampSaver will deduct $7.99 from the amount of your refund to cover the cost of return shipping.
3. Upon submission of the RMA Request Form, the Return Instructions, Return Summary and Shipping Label page appears. This page contains your RMA number, which is only active for 10 business days.
4. Pack the item(s) securely using the original packing material to prevent any damage while in transit. CampSaver is not responsible for any damage due to inadequate packaging and additional charges may apply if the item is damaged.
5. Please make sure you include all promotional materials, accessories, manuals, or other items included with the original shipment.
6. Print out the "Return Summary" form and place inside the box.
7. Print out the "Shipping Label" and attach to the outside of the box.
8. Once sealed and labeled, drop off your return at the shipping carrier's facility as indicated in the Return Instructions.

With your own shipping label:

1. Fill out and submit an RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number. We are unable to accept a return without a completed RMA Request Form and RMA number.
2. Select "Provide my own shipping label" in the Shipping Options section.
3. Upon submission of the RMA Request Form, the Return Instructions, Return Summary, and Merchandise Return Tag page appears. This page contains your RMA number, which is only active for 10 business days.
4. Pack the item(s) securely using the original packing material to prevent any damage while in transit.
5. Please make sure you include all promotional materials, accessories, manuals, or other items included with the original shipment.
6. Print out the "Return Summary" form and place it inside the box.
7. We recommend that customers insure packages for their full value. We are not responsible for returned merchandise until it is signed for at our warehouse. Therefore, customers are responsible in cases where a returned package is lost, stolen, or damaged in transit.
8. We cannot accept COD shipments or in-person drop-offs. To ensure proper delivery, we highly recommend that you choose a carrier that offers delivery notifications (e.g., UPS, USPS, or FedEx).
9. You will be notified via email once the return is received and processed with all the information about your exchange or refund.

We know that finding the right size online can be difficult. That is why we offer our Fit Guarantee that applies exclusively to our apparel and footwear. If your product does not fit the way that you want, simply set up an exchange and we will cover the cost of both the return shipping back to us and the shipping on your new replacement order. To begin your exchange for a different size, simply place a new order. If you purchased an item on sale and that sale has ended, or your correct size is out of stock, please contact us, and we'll be glad to assist you further! Once your new order has been placed, a return will need to be set up for the item that doesn't fit. For a short time, you will have two charges on your credit card or PayPal account. Once we receive and process your return, you will receive a credit.

Rules of the Fit Guarantee

• Offer only applies to shipping within the continental United States.
• All items must be in new/unused condition with all tags attached.
• The item(s) need to be returned within 60 days of the original purchase date.
• Item(s) not marked as Final Sale at time of purchase.

To take the worry and hassle out of returns and exchanges, CampSaver offers FREE return shipping for most items on domestic orders returned for an exchange or store credit, along with items that qualify under Our Fit Guarantee.

To take advantage of this offer, simply follow the regular RMA process and select "Print a FREE pre-paid shipping label" in the Shipping Options section. The shipping label generated will allow you to return your merchandise to CampSaver for an exchange or store credit at no additional cost to you. It's as simple as that! A copy of the return shipping label is also sent via email and can be printed at your convenience.

Please be sure to use the provided label to take advantage of the FREE return shipping offer. We are unable to provide reimbursement for return shipping charges to customers failing to use their pre-paid shipping label.

No, we cannot. Our free return shipping offer only applies to qualifying orders returned for exchange or as store credit using our pre-paid label.

Absolutely! You can return most unused items within 60 days of receipt of merchandise for a full refund to your original payment method. However, after 60 days, you can only receive a refund as store credit for new items in the original manufacturer's packaging and with all original contents included (e.g. tags, instruction manuals, accessories, and additional components).

If you would like to receive a full refund back on your original payment method, you can either use a pre-paid return label or arrange your own shipping. If you use our pre-paid label, we will deduct $7.99 from the amount of your refund to cover the cost of return shipping.

CampSaver processes all returns within 10 business days of the receipt of the returned merchandise. Credit card companies vary in the time required to post credits back to a customer's account. Please consult your credit card company for additional information regarding credit policies. For PayPal orders, refunds will need to be withdrawn from your PayPal account to reflect on your credit card statement.

There are a few requirements for us to accept a return:

• The item must be returned in the original manufacturer's packaging with all original contents (such as instruction manuals, accessories, and additional components)
• If the item is part of a kit or bundle, the entire kit or bundle must be returned
• Any free gifts or promotional items shipped with the item must also be returned (for example, a free lens cloth that came as a gift with a binocular)
• Some items are not eligible for return in any case or have additional limitations (exceptions listed in later sections)
• For returns after 60 days of receipt, the item must be in NEW condition (not used, worn, broken, mounted, etc.)
• For returns on used items, items must be undamaged and returned with proof of purchase within 30 days from delivery.
• Used gear will be refunded in the form of Store Credit only. Merchandise that is returned dirty or unusable will be declined.

If the free gift associated with the item was a gift certificate, CampSaver Rewards, or other similar items, that free gift will be voided as part of the return process. If it was already used, we reserve the right to refuse the entire product return or refund the customer less the amount utilized from the free gift.

Certain items may require additional documentation at the time of return.

Unfortunately, CampSaver is unable to accept returns or exchanges for the following:

• All items marked as Final Sale at time of purchase.
• Installed goods, e.g., heat-molded ski boots
• Oversized items, e.g., kayaks or bike racks
• Hygienic products, e.g., personal protective equipment
• Safety products, e.g., avalanche safety gear, climbing gear, or helmets
• Food products, e.g., dehydrated foods, MREs, energy consumables, supplements, powders, etc.
• Dirty or damaged gear due to ordinary wear and tear, improper use, or accidents.

Currently, CampSaver charges restocking fees on the return of:

• Electronic products
• Items removed from plastic blister packaging, e.g., lamps, film, batteries, memory cards, etc.
• Shoes returned without the manufacturer's box or product box used as the return shipping box

The return of any High Value and/or Volume Orders must be pre-authorized prior to shipping the item back to CampSaver.

In order to be pre-authorized, customers must fill out the RMA form for a pre-authorization of the return. A CampSaver Representative will contact you via phone or email within 1-3 business days to issue an RMA number and provide further return instructions, if the return is authorized. In pre-authorization cases, a pre-paid shipping label is not available through the RMA Form process, but will be emailed to you instead if the return is authorized.

A request for a return does not constitute authorization to return the merchandise. CampSaver reserves the right to refuse any return which does not have a pre-authorization.

CampSaver does not charge restocking fees for most items sent back within 60 days of receipt of merchandise. Restocking fees do not apply for items that are returned new, unused and with all original packaging and accessories, provided all Return Conditions are met and all Return Instructions are followed.

Unfortunately, there are a few limited exceptions listed under the question "What are the exceptions to CampSaver's Return Policy?"

CampSaver reserves the right to charge a restocking fee of up to 15% on returns of opened, used or damaged products and for those returns not following our Return and Exchange Instructions, or to outright refuse the return entirely. Please review those instructions carefully before initiating a return.

CampSaver will gladly fulfill an exchange for an item that meets our conditions for return! Please follow the Return and Exchange Instructions to request an RMA and select the appropriate Exchange option in the Return Type section.

Product Refund

To obtain a refund as store credit or to your original payment method, please adhere to our Return Conditions and follow our Return and Exchange Instructions. Refunds will be issued after the merchandise has been received, evaluated and processed by our Returns Team.

Shipping Refunds

CampSaver proudly ships most ground orders free of charge for orders over $49. Unfortunately, for orders not qualifying for free shipping, we are unable to offer refunds for shipping charges, including but not limited to, domestic ground, Express or international shipping. Please be advised that we are unable to refund any fees imposed by an entity other than CampSaver e.g., customs or brokerage fees.

If CS Rewards were rewarded for the purchase of an item, and this item is returned or cancelled, the corresponding earned CS Rewards will be voided.

When canceling or returning any item where CS Rewards were applied, any CS Rewards applied to that item will be refunded back into your My Account with the original expiration date. Any refund on payment made will be provided in accordance with our Return Policy or Cancellation Policy.

If the CS Rewards earned from a purchase are used in any subsequent order, and the original item that qualified for earned CS Rewards is returned or cancelled, CampSaver will refund the customer for the original order less the amount of the CS Rewards redeemed in subsequent orders. At CampSaver's discretion, it may refuse the return.

For more information, check out the CS Rewards FAQ page.

Items may be returned to our Retail Store during regular store hours at our Logan, UT facility.

Please generate a Return Merchandise Authorization (RMA) Number. Please select the appropriate Return Reason and provide additional details on the nature of the problem in the Item Description section. If your defective/wrong product does not qualify for the pre-paid return shipping label, contact us and CampSaver will provide a pre-paid label via email to cover all return expenses.

Once a return is received by CampSaver, the Returns department will process the RMA according to our policy. If the item is not defective, broken, incorrect, or if the customer misused the merchandise, CampSaver reserves the right to charge the customer's account for the return shipping fees or refuse the return entirely.

If 60 days have elapsed since receipt of merchandise, the item may be returned for store credit if it is in NEW condition (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included, e.g., tags, instruction manuals, accessories, additional components.

Please feel free to contact us if you have any questions.